RETURNS & EXCHANGE POLICY

We operate a 30 day return & exchange policy.
To qualify, items must be returned unworn, in resalable condition and complete with undamaged packaging.
Please print and complete the following link NPS ONLINE RETURNS FORM PDF and send the completed form with your items securely to the below address

NPS Shoes Ltd (Returns Department)
17 South Street
Wollaston, Northamptonshire
NN29 7RY
United Kingdom


Please note, returns are at the cost of the customer!
We recommend using a tracked service and obtaining proof of postage. Items lost in transit will not be treated as returned 
You will receive an email to confirm receipt of your return. Exchanges are processed upon receiving your return.
Please allow 7 working days from your confirmation for funds to be issued to your original payment method .

If you have any questions about your return or exchange, please contact us

INTERNATIONAL RETURNS

We accept returns from international orders, however this is at the cost of the customer! 
Please print and complete the following link NPS ONLINE RETURNS FORM PDF and send the completed form with your items securely to the address listed above.

We recommend using a tracked service and obtaining proof of postage. Items lost in transit will not be treated as returned.
Please ensure the correct documentation is provided to clear customs including stating the internal contents and marking your parcel as a return. If the relevant
information is not provided, customs may delay or prevent the parcel being returned.

You will receive an email to confirm receipt of your return. Exchanges are processed upon receiving your return.
Please allow 7 working days from your confirmation for funds to be issued to your original payment method.
 
If you have any questions about your return or exchange, please contact us

WORLDWIDE SHIPPING

Please select your location for further delivery information

UK Delivery
EU Delivery
Worldwide Delivery